Frequently Asked Questions
Twelve questions we are asked most often, answered without marketing language. If yours is not here, call and ask.
Where are your garments made?
Cut, sewn, printed and embroidered at our own unit at 194 Stoneybrook Road, Cocoa, Florida. Cotton duck canvas is woven in North Carolina; blank knit bodies are sourced from two U.S. mills and finished here. Nothing is drop-shipped from a third party.
Is there a minimum order?
No. One embroidered cap is a real order and gets the same paperwork as four hundred tees. Volume pricing simply begins at 12 pieces of a single style.
How fast can I get decorated shirts?
Standard is 5–8 business days after proof approval. Rush service of five business days or fewer is available for 20% extra when machine time allows. We confirm the dispatch date in writing before taking payment.
Can you match a colour from last year's order?
Usually yes. We record the dye lot and ink mix for every job on file, which is the main reason our uniform customers stay with us. If a mill has discontinued a shade we will tell you before you order, not after.
Do you accept purchase orders and net-30 terms?
Yes, for approved business accounts after the first prepaid order. Send your PO to root@offers.brightedgewears.com and we will return an itemised acknowledgement the same business day.
What payment methods do you take?
Visa, Mastercard, American Express, Discover, ACH transfer, and company check. Card payments are processed by our PCI-compliant payment provider; we never see or store your full card number.
Will you send a sample before I commit?
On orders above 50 pieces we produce a decorated sample garment for approval. Below that we send a digital proof, and a fit kit of two sizes on request.
How should I wash canvas outerwear?
Cold wash on a gentle cycle, no fabric softener, hang dry in the shade. Full guidance is on our Craftsmanship page.
Do you ship outside the United States?
Not at present. We ship to all fifty states, including Alaska, Hawaii and Puerto Rico. International enquiries are welcome by email but we will be honest about whether we can serve you well.
Can I collect an order in person?
Yes, by appointment at our Cocoa unit during business hours. Call 321-454-1431 to arrange a time so the order is boxed and waiting.
What happens if the size is wrong?
Stock garments can be exchanged within 30 days, unworn with tags, and we cover shipping on the replacement. Custom-decorated garments cannot be exchanged for sizing unless we cut against our own published chart.
Who do I speak to about a complaint?
Patsy Crawford, the owner, handles complaints personally. Call 321-454-1431 or email root@offers.brightedgewears.com with your order number and we will respond within one business day.
Still stuck?
Call 321-454-1431 during business hours or email root@offers.brightedgewears.com. You can also use the quote form and describe the situation in your own words.
Ready when you are
Written quote inside one business day, firm dispatch date, no minimums.